Refund policy
Eligibility for Returns
1. Products must be unused, in original packaging, and returned within 7 days of delivery.
2. The return request must include proof of purchase.
Non-Returnable Items
1. Items that show signs of wear or damage caused by the customer.
2. Customized or personalized products.
Refund Process
1. Refunds will be initiated after the product has been inspected.
2. Refunds will be processed within 7-10 business days to the original payment method.
3. Shipping charges are non-refundable.
Cancellation Process
Customers can request to cancel their order within 1 Hour of placing it. Once the order has been processed or shipped, it cannot be cancelled. In such cases, the customer may refer to our Returns & Refunds Policy.
Cancellation Process
Customers can request to cancel their order within 1 Hour of placing it. Once the order has been processed or shipped, it cannot be cancelled. In such cases, the customer may refer to our Returns & Refunds Policy.
How to Initiate a Return
Contact us at hello@newdru.com with your order details and reason for return. We will provide instructions for the return process.