Refund policy

No returns for change of mind

All sales are final. We do not accept returns or exchanges for change of mind, wrong selection, or if you no longer need the product. Please read the product description, specifications and FAQs carefully before ordering, or contact us with any questions before you buy.

Damaged, defective or wrong item: replacement

If you receive a product that is damaged in transit, defective on arrival, or different from what you ordered, we will replace it, subject to these conditions:

  • You must report the issue within 48 hours of delivery to hello@newdru.com or +91 98924 08555 with your order number.
  • You must share a clear, continuous, uncut unboxing video starting from the sealed package, plus photos of the issue. Claims without an unboxing video will not be accepted.
  • The product must be unused, with all original packaging, accessories, manuals and freebies.
  • Our team will verify the claim, and may ask for additional videos or inspect the product after pickup. Our decision on verification is final.

Once approved, we will arrange pickup and ship a replacement of the same product. If the same product is out of stock, we will offer an alternative product or a refund to the original payment method (bank account or UPI for COD orders).

Not covered

  • Issues reported after 48 hours of delivery
  • Damage caused by misuse, accidents, liquid, drops, improper installation or unauthorised repair
  • Normal wear and tear, minor colour or design variations from images
  • Customised or personalised products, and opened hygiene, personal-care or consumable items

Warranty

Where a product page states a warranty, it covers manufacturing defects only. Warranty service is repair or replacement at our discretion, and requires the order number or invoice. Physical damage, liquid damage, misuse and normal wear are not covered.

Cancellations

Orders can be cancelled within 1 hour of placing them by contacting us, provided they have not been processed. Once an order is processed or shipped, it cannot be cancelled. Prepaid cancellations are refunded to the original payment method within 7–10 business days.

Refund timelines

Where a refund is approved, it is processed within 7–10 business days after the product is received and verified. Shipping and COD charges are non-refundable.